Return and Refund
At Yates Style, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund, exchange, warranty, and return guidelines below.
1. Return Period
You have 3 days from the date of delivery to request a return or exchange for items purchased from Yates Style. After this period, we cannot guarantee a refund or exchange.
2. Eligibility for Returns
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging with all tags and labels intact.
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Final sale items marked as such
- Items that have been personalized or custom-made
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Email Address] within 3 days of receiving your order to request a return or exchange.
- Provide Information: Include your order number, a description of the item, and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item.
5. Shipping for Returns
Customers are responsible for the shipping costs associated with returning items, unless the return is due to a mistake on our part (e.g., incorrect item received). We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure that your returned item is received.
6. Refunds
Once we receive your returned item, we will inspect it to confirm eligibility. If approved, we will process your refund within 4 business days. Refunds will be issued to the original payment method used at the time of purchase.
7. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above. After we receive and process your return, you may place a new order for the desired item.
8. Warranty
Yates Style offers a warranty on certain products against defects in material and workmanship. Warranty details will be provided with the product and may vary by item. Please contact us for specific warranty information.
9. Contact Us
If you have any questions or concerns about our Refund/Return Policy, please contact us at: [email protected].